Alternative Dispute Resolution Programme for Pension Funds

Programme Overview

This intensive programme equips pension professionals, trustees, administrators, and dispute-handling officers with essential skills and frameworks to effectively manage and resolve pension-related disputes. Participants will gain a deep understanding of mediation, negotiation, arbitration, and regulatory complaint-handling mechanisms applicable within pension fund governance. The training combines legal insights, case-based learning, and practical conflict-resolution techniques to foster fairness, compliance, and member satisfaction.

Who should attend?

• Pension scheme trustees and board members 
• Pension administrators and managers
• Member service and benef its officers
• Risk, compliance, and legal officers
• HR and employee benefits professionals
• Governance professionals handling scheme disputes

Key Learning Outcomes

• Legal and regulatory frameworks governing pension disputes
• Practical skills in mediation, negotiation, and arbitration
• Complaint handling and escalation procedures under retirement benefits regulations • Managing trustee-member conflicts professionally and ethically
• Preventing disputes through improved communication and governance
• Documentation, reporting, and compliance expectations
• Use of ADR techniques to enhance member satisfaction and reduce litigation

Investment

Fee: KES 80,000 per participant (Exclusive of VAT). 

This fee includes facilitation, a workshop certificate, training materials, and refreshments including tea/coffee and lunch during the sessions.

Payment Options

To secure your participation, kindly register with us and make payment in advance using one of the following payment options:

• Cheques payable to Finnet Institute Limited.
• Deposit to A/c No: 0100009611708, Stanbic Bank Kenya Ltd, Chiromo Branch and e-mail a scanned copy of the payment slip to Finnet Institute.

Should you require any further details or have any inquiries about the workshop, please do not hesitate to contact us. 

You can reach us via e-mail at institute@finnettrust.com or by phone at +254 719 560 656 or

+254 740 257 777