Member-Centric Pension Design: Engagement, Communication & Experience Excellence 22nd June - 26th June

PROGRAMME OVERVIEW 

As pension schemes evolve in complexity and competition for member trust intensifies, schemes are increasingly being challenged to move beyond compliance and administration toward delivering meaningful member experiences. Today’s members expect greater transparency, personalized communication, digital convenience, and responsive service throughout their retirement journey. 

This intensive 5-day programme equips trustees, pension administrators, HR professionals, and scheme managers with the strategic frameworks, communication tools, and engagement approaches required to design truly member-centric pension schemes. 

Participants will explore practical strategies for improving pension literacy, strengthening member trust, enhancing service delivery, leveraging technology for engagement, and building retirement experiences that drive long-term confidence and participation. 

WHO SHOULD ATTEND 

• Pension Fund Trustees and Board Members  
• Scheme Administrators and Managers  
• Human Resource and Employee Benefits Professionals  
• Customer Experience and Member Relations Teams  
• Governance, Risk, and Compliance Professionals  
• Pension Consultants and Advisors  
• Communication and Stakeholder Engagement Officers  
• Digital Transformation and Innovation Teams  

KEY LEARNING OUTCOMES 

Participants will be able to: 

• Design pension engagement strategies centered around member needs and behaviors  
• Improve communication frameworks for transparency and trust-building  
• Enhance pension member onboarding, servicing, and retirement transition experiences  
• Leverage digital tools and data analytics to improve engagement outcomes  
• Address generational differences in pension communication and participation  
• Measure and monitor member satisfaction and service performance  
• Strengthen governance oversight around member experience and service delivery

INVESTMENT 

Fee: KES 80,000 (Exclusive of VAT, accommodation, and transport) 

Includes: 

• Training materials  
• Meals and refreshments  
• Engagement and communication toolkits

PAYMENT OPTIONS

• Cheques payable to Finnet Institute Limited.
• Deposit to A/c No: 0100009611708, Stanbic Bank Kenya Ltd, Chiromo Branch and e-mail a scanned copy of the payment slip to Finnet Institute.