MEMBER-CENTRIC PENSION DESIGN

As pension schemes evolve in complexity and competition for member trust intensifies,

schemes are increasingly being challenged to move beyond compliance and administration

toward delivering meaningful member experiences. Today’s members expect greater

transparency, personalized communication, digital convenience, and responsive service

throughout their retirement journey.

Participants will explore practical strategies for improving pension literacy, strengthening

member trust, enhancing service delivery, leveraging technology for engagement, and

building retirement experiences that drive long-term confidence and participation.